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Businiess name:
A Better You Salon & Day Spa
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Review by:
citysearch c.
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Review content:
This past Mother's Day my three wonderful children saved their hard earned money and decided to purchase me a $50.00 gift card for A Better You Day Spa located in Chatanooga TN. They were so excited when presenting me this gift with the notion that I would get some much deserved pampering. I thought this was such a great gift and was impressed with the notion that my children had gifted me with something so thoughtful. My children paid cash for the $50.00 gift card. After looking forward to being pampered a bit for three weeks, I called A Better You Day Spa and booked an appointment. They were offering an internet special on Facebook and I mentioned this when booking my appointment. Approximatly one hour before my appointment the manager from A Better You Day Spa called be back and told me that I could not use my gift card with any spa specials. I was dumfounded to say the least because I have never heard of any buisness or company treating a gift card as anything other than cash. If I were to pay for the spa special with cash, check, or credit card that would have been fine. However to my dismay the gift card that my children paid cash for was not considered money according to the manager. Needless to say I was upset and tried to explain my posistion to the manger on the phone that the only difference in me paying with cash for my spa services and paying with a gift card is that for three weeks the spa was earning interest on my children's money. The offer posted on Facebook did not note any restrictions, nor were there any restrictions noted on my gift card. The manager refused to make it right and I canceled my appointment. I have attemepted to call and speak to the owner of A Better You Day Spa but according to the ladies that answer the telephone they do not know who the manager or owner is. I have left multiple messages for the managment and they refuse to return my phone calls. I have been left angry and stressed by this whole situation, not exactly the way you should feel about a SPA!
Cons: Terrible Customer Service
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