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Businiess name:
The Party Patch
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Review by:
citysearch c.
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Review content:
I used the Party Patch for my wedding tent, chairs, tables, linens and dance floor. The whole reason I went with them is they led me to believe they were including the hanging of chinese lanterns in my package which made them the most affordable. Later they said they were not including it and wanted to charge another couple hundred dollars. At that point it was too late to go with someone else and we'd signed a contract with them already so they did this on purpose I'm assuming to recoup the low prices they quoted me to get my business. Their customer service is terrible and they are extremely rude if you have any complaints or issues. Megan Williams is the lady I delt with mostly and she answered my emails in a timely manner until I had an issue with the lantern hanging discrepancy and then she became rude and acted like i was just a dumb Bride. I am a wedding photographer so I understand how the business should work and how clients should be treated. They also threatened to cancel my order and charge me the full ammount just because I wanted them to make good on their promise of providing the hanging of the lanterns. Then to top it all off the day before the wedding they delivered the worst dance floor ever probably on purpose to spite me. It was supposed to be wood floor squares that hook together but it was plastic wood rectangles that wouldn't stay together and kept separating to form big cracks in the dance floor that my shoes kept getting stuck in while dancing. It was too late to have them redeliver a better one as I'm sure they knew so my dad made a plywood subflooring at the last minute (my dad is awesome) and it still wouldn't stay together! When you're spending that kind of money, even if they give good prices, you deserve better treatment than they give. I submitted a complaint to the Better Buisiness Bureau and they refuse to respond. I've heard good things about Arrow in Shawnee so I'd try them if I had to rent anything again
Pros: Prices are good but they try to charge you more after you've signed the contract
Cons: Deceptive, poor quality products/rentals
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