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Businiess name:
Raphael Hardwood Flooring
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Review by:
citysearch c.
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Review content:
We had problems with RH Flooring right from the start. There were issues with leveling our floor prior to installation and once installation was complete we noticed cracks and squeaks in our engineered bamboo floor when we stepped on them and many low spots that we would ""sink"" into when stepped on. We were overchared for the transitions that were installed incorrectly, as they split (I'm assuming the nails were too big). We were told we had to order them and have them overnighted for $375. I later found them at Home Depot for $80. After the installation we got a call that they needed to collect the balance and we let them know about the problems we were having with the floor and we would not pay until they were fixed. The owner became irritated but finally agreed to fix them so he could collect the check. They tried to fix the issues, but after they left with our check we discovered more cracks. I contacted RH Floors on 3 more occasions with no response. We decided to contact the BBB and file a complaint. Once they received the complaint they were eager to come out and fix the issues, but by then we didn't want to give them a third try because we had to replace materials out of our own pocket (we purchased the flooring at another place and RHF only installed it). The BBB felt we needed to give them another chance to remedy the situation and because we didn't, they unfortunately closed our case (without even seeing our floor). We feel the BBB prefers to side with the businesses that pay their membership fees. This way businesses can potentially avoid litigation. Our next step is to file a complaint with the Department of Consumer Afairs and to investigate going to small claims court. This company had many stellar reviews and we thought we made the right choice. The actual installers were very kind but just didn't have the skills to do the job correctly. Now we are out over $4000.00 with a bad floor and no warranty on the floor we purchased because it was installed incorrectly.
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