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Businiess name:
Molly Maid
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Review by:
citysearch c.
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Review content:
Just wanted to let you know that I had an initial cleaning done today by Molly Maid of Killeen, TX. I was NOT happy with how the ladies cleaned my house and had to ask them to re-do several things such as a carpet that was never vacuumed, baseboards ...that weren't cleaned in the kitchen and bathroom, backsplash that wasn't clean, and a floor that wasn't mopped. They also didn't clean my kitchen cabinet doors like promised in the deep clean. When I called to report this problem, Amy said, ""I do not need to know what they didn't do."" I find this to be very rude and unprofessional. If I am paying $200 for my house to be deep cleaned, I expect it to be cleaned and I feel like the manager should want to know what the girls didn't do right the first time. It shouldn't matter if they already fixed it, the management should know the type of service the girls are giving when cleaning a house. I felt very uncomfortable having to ask them to re-do certain areas of the house. When Amy came over to re-do the cabinets she became aggitated because I told her I found they still hadn't done the baseboards in the west side of the kitchen. She said she didn't bring a mop. I told her there were crumbs under the table and showed her spots on the kitchen floor they hadn't goteen cleaned. She told me, ""I can tell you have eaten since we have been here since there are crumbs on your counter."" I told her, ""As a matter of fact, we haven't eaten. The crumbs are from my toaster which I just moved to see if your girls cleaned under there."" Then, she dumped the crumbs on my counter! She yelled at me and I told her this relationship was OVER! Please get out of my house! I will not be using them again! Learn some customer service!
Pros: 2 of the 3 cleaning girls were nice
Cons: Horrible Cleaning Job, Being yelled at by management!
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