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Businiess name:
Le Cheesecake
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Review by:
citysearch c.
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Review content:
I have been a St. Petersburg resident for over 10 years and can honestly say I have never taken the time to personally write a review online, but thought by sharing my recent experience with Le Cheesecake I could save someone else the same pain. I went into their store on 12/15 around 2:30 PM with the attention of ordering a birthday cake for my mother. I was met by two ladies at the counter and a full dose of attitude. I asked what I thought was a pretty common question when ordering a cake (what flavors do you have available) and their response was what do you want and that the flavors are on the website. Well I am not on the website, I am in your store. I received the same response for filling and icing options. So pretty much I am inside a cake store ordering blindly. I should have known at that point just to walk out. But I made the mistake of completing my order for a chocolate cake with Bavarian cream filling and chocolate icing. Very simple writing on the cake ?Happy Birthday Mom.? I scheduled for it to be picked up on Saturday at 2:30 as the party was that evening. I even called later that afternoon after I had left to confirm the order/time. So here is where the story gets good! My wife goes to pick up the cake on Saturday afternoon and the lady at the counter (different from the ladies I had ordered from) rudely said there was no chocolate cake ordered from any customer for today. So, my wife clearly in-between an uncomfortable situation calls me to confirm that I had ordered the cake. I walked her through my experience above and she told the lady behind the counter who proceeded to call the owner (which is who I ordered the cake from personally). The owner played completely dumb and said she never had taken an order for a chocolate cake. So pretty much they called their customer a liar and that we were crazy to be in their store to pickup a cake. Long story short, I think if you search the internet and read other customer reviews you will find we are not alone in this horrible customer experience. Hopefully by taking the time to write this review we will save someone else from a ruined party. I couldn?t imagine trusting a wedding with these people as there is no telling what cake or story you would receive!
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