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Businiess name:
Jak's Grill
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Review by:
citysearch c.
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Review content:
In the past month I have had (3) brunches and a lunch and loved it until this past Monday. My 85 yr old mother in law went in at 4:45pm to meet my wife, son and his girlfriend. She was told she couldn't sit down, couldn't get a table, they would not speak to her when she asked a question. My wife came at 5:05 pm and was told they couldn't get a table for (4), had to eat in the bar where there was no space with the exception of a table for four. After conversations, the table was set and they agreed (2) would have happy hour and when the other two arrived pay full price. Well, they waited and when they finally gave their drink order they were told they couldn't be served. Quietly they both rose and said to hostess and server, ""with the state of the economy I would think customer service would be first and foremost"" and left. They went next door to the Matador, were greeted warmly, seated, drink order take and food order as well. Excellent meal and we've vowed not to go back until the Manager is apprised of the situation.
Pros: Excellent brunch and the steaks wonderful
Cons: Hostess and some wait staff very rude, must be new.
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