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Businiess name:
Jak's Grill
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Review by:
citysearch c.
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Review content:
My wife and I have been going to Jak's for several years now. In the past the service has always been great - we were greeted with a smile, most everyone knew our name and/or order, and the food was not just a great value but always cooked to perfection. In the past year or so this place has gone down hill quickly. Not only has the old familiar staff been replaced by a group that is rude and incompetent, but the food is inconsistent and the prices have all but doubled. We recently decided to give Jak's one last chance and went in a few days ago for our anniversary. Granted we arrived a bit later in the evening, but we still had to wait and we were completely ignored by the bartender. When we finally were seated our server seemed to be rushing us to order and we barely got a chance to review the menu or specials for all the recent changes. Our food then came out so quickly we were not done with our salads when the steaks arrived at the table. We quickly discovered that our steaks were severely undercooked, but were told the kitchen was closed for the evening when we asked that they be sent back and cooked as we asked. In disgust we decided to box our food and take it home to try and fix it ourselves. When I went to get the car, I came back to discover the door had been locked with my wife still inside! I knocked for several minutes until the manager finally came and let me in. She apologized profusely but the apology was clouded over by the fact that she had clearly been drinking and really was nothing more than obnoxious. I have no idea what happened to this once quaint neighborhood staple! After a recent dining experience to another local steak house, we have decided it's worth the drive and money to get the quality and service that we USED to get at Jak's.
Cons: Poor Service, Bad Management
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