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Businiess name:
Rosebud Diner
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Review by:
citysearch c.
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Review content:
My friends and I have frequented the Rosebud Diner for a little over a year now and although we were on occasion pressured to order quickly and did have to sit at the bar during their big Sunday breakfast when we would have preferred a table, we continued to return because we love the hamburgers and onion rings and thought it was fun to go to such a buzzing place for breakfast once in a while. I will, however, NEVER EAT THERE AGAIN! Over the last couple of months I've gone to Rosebud and ordered take out as well as calling ahead and ordering for pick-up. Each time I was waited on by the same woman and she was always stressed out and complaining. If there were two people in the place or the place was packed this woman was stressed regardless and when I go to a restaurant I am not interested in hearing the complaints of the employees, I'd like to have a nice atmosphere. Last night at around 9:30pm I called to make an order for pick up. The same stressed woman answered the phone and wouldn't let me get a word in edgewise as she yelled that they were totally slammed and the kitchen was not taking any orders at this time and that there would be an hour wait. I tried to tell her that I didn't mind waiting an hour but before I could even finish my sentence she hung up on me. I called back a few minutes later and the same woman started to yell the same thing she had before. I tried to speak and she interrupted me to the point that I had to say,""please let me finish my sentence..."" Then she told me to hold on for 5 minutes. I did. When she returned to the phone she told me they needed to run a credit card through and could I call back in 10 minutes. I said that I wanted to just give her my order now and I would come to get it in an hour because I was afraid that if I called back in an hour (as she wanted me to) that I would be told I'd have to wait another 1/2 hour or hour. She yelled at me and said that would not happen, but I was not reassured by her tone or her treatment of me and I was totally annoyed so I just said ""ok"" and she hung up. I went to the grocery store and bought dinner. An hour later I called again and asked to speak with the manager. The same stressed woman told me she was the manager (I couldn't believe it) so I asked to speak with the manager again and she repeated that it was her. I proceeded to tell her that I was not happy with the treatment I received earlier on the phone and that her manner of speaking to me was unprofessional. She started to yell again and repeat that they had been slammed and she couldn't keep up with the crowd and people were giving her dirty looks and the kitchen told her that they would not take anymore orders etc... I had to interrupt her to tell her that she was currently not being professional and if that was the situation then that is poor management. I asked for a way to contact the owner and she told me he would say the same things to me that she was and would not give me his contact information. She continued to yell at me about her earlier predicament. I explained to her that I have worked in food service (waitstaff and food prep) and I know what it's like to be slammed but that did not justify her treatment of me. I said that I would not be returning to Rosebud then she brought her voice down and said next time I came in I would be well taken care of. It was too little too late. I told her that her people skills and management need some work. To which she hung up on me. All I had wanted to order was a side of onion rings! When going to a restaurant one wants good food, nice atmosphere and friendly service. While some of the menu items at Rosebud are good, the decor is fun (it's an old train car) and I like that cell phones are not allowed, the service is far from friendly and the customer is left feeling unappreciated and as though an apology is in order for inconveniencing the employees by bringing them business.
Pros: Location, no cell phones allowed
Cons: SERVICE IS TERRIBLE!
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