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Businiess name:
Frymire Home Services
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Review by:
citysearch c.
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Review content:
Friday April 2012 I had my normal Spring AC inspection on my new Trane AC system that I had put in 2011. After the Frymire Technician left my AC did not work properly - It worked properly prior to the inspection.
Tonight my call to Frymire was horrible & a case of uninformed Frymire staff. I spoke with 3 different Frymire people & one who insulted me by stating I wasn't even a GOLD Member. After what I experienced with them why would anyone what to ""pay"" to be a GOLD Frymire Member. Poor Customer Service!
My neighbor told me Frymire had once failed to secure a bolt that enabled her AC to run properly during a normal Spring inspection - At the followup visit they admitted such to her. This may be what happened to me.
I hope Frymire works in good faith to find time to come out ASAP & review their work to determine why my AC quit working properly after their Technician left my house 4 days ago.
RESPONSE FROM Frymire Services, Inc.:
Some points to better clarify this complaint:
1. Frymire did not install this customer system. We did install ductwork in 2011.
2. The FPS service agreement the customer references expired in July 2011 (she did not renew our last visit for a tune-up).
3. Our service manager did speak to the customer on the same night when the customer called, requesting service. The customer stated that a pest (rat) was stuck in the condensing unit, disabling the air conditioner. We advised the customer to seek a pest control company to remove the rat and we will then be happy to send a technician.
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