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Review content:
I am certain that my experience with Dr. Coke was unique in many ways, but in case this is in any way indicative of the general manner of the office, I offer the following cautionary tale: Today I brought my son to his scheduled oral surgery, the goal of which was to help a molar erupt. Our appointment was scheduled for 0840, and Dr. Coke had not arrived by 0940 when we left. Before the surgery, we were instructed to visit an orthodontist and have an apparatus attached to his lower jaw, which we did at considerable time and expense. When we arrived today, the nurse in our room asked us why the apparatus was in his mouth. When I said I didn't know, she berated me for not paying attention in my initial consultation. According to the surgical plan the tooth with the apparatus was scheduled to be extracted. This understandably caused confusion. Incredibly, the nurse and office manager looked to ME (the patient's father) for direction. I had to leave the room. My confidence in the team was eroding. It was at this point that I suggested that we just talk to Dr. Coke to clear it up. Oh, Dr. Coke is stuck in traffic. According to Google Maps w traffic there is no traffic where she claims to be stuck. Besides the point, really. Things happen. I suggested that I return to the waiting room and wait for Dr. Coke. In the meantime, I had already paid 1670.00 for the procedure so I thought it would be useful to see the itemized breakdown of the charges maybe this would shed light on what was supposed to be happening today. I requested the itemized form from the lady at the front desk. She said it was impossible to generate an itemized receipt until after the surgery. I tried to explain that I'd like to see what was planned to try to clear up some confusion. She asked if I could understand what she was saying ""I can't produce the list until AFTER the surgery."" I asked if she understood, ""I've paid for the operation, certainly there is a list of things i paid for?"" I lost that one. I was called back again by the office manager, I assumed because Dr. Coke had arrived. But no. Dr. Coke was now nearly an hour late, with no ETA offered. The office manager explained where she thought the mixup happened, and I agreed. However, I was beginning to feel very uneasy about having any of these people touch my son with a sharp instrument. I relayed my request for the itemized list to the office manager, who replied that she could produce it easily. I inquired as to why the front desk refused. I was berated again, and this discussion led to her asking us to leave. For the past hour my 8 year old has been in the chair, waiting for a very scary procedure. And now we are being asked to leave because Dr. Coke was not going to make it in time, and because the office manager felt I was being too hard on members of her staff. Did I mention that this was the second 1500+ dollar surgery that I had bought from Dr. Coke to get this molar erupted? From the first surgery, nothing happened except the growth of a cyst around the tooth in question. From the second surgery, we bought orthodontic work, then wasted our morning dealing with what felt like a terrible mix of apathy and incompetence. On my way out, I informed the very full waiting room that Dr. Coke was ""stuck in traffic."" None had been informed that the Dr. was not yet in the office (nearing 10am). In light of this, I'm recommending that you visit any one of 10 other oral surgeons in the North Dallas area, and if you find your regular dentist recommending Dr. Coke, ask for a second choice
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