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Businiess name:
Commonwealth Motors
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Review by:
citysearch c.
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Review content:
On July 29th, 2011 while stopped in traffic I was on the receiving end of a hit-and-run collision totaling my 2007 Nissan Versa. The driver stayed on the scene just long enough to see me stumble from the car to pull my then five week old daughter from the car.
The Versa may not have been much of a car but it was paid for, and due to day car bills on the pending horizon I didn?t go willingly into the `new car process?.
By the time I had made it through the mountains of insurance paperwork and did my due diligence my checking out other makes and models, my last nerve had indeed become frayed from other lots desperately trying to put me into cars I had no interest in.
Upon entering into Commonwealth Motors VW, I was greeted by Mark Mathurin who took the time out to listen to my story and just let me go at my own pace. When I expressed an interest in the the VW Golf?s Mark?s sales pitch was based around the safety of the car, tailored impressively to my `hot button? issues. When a fair price was offered for a 2011 Golf, which had to be brought into the lot, I signed ready to close the deal. Not having a credit card or check in hand for a deposit Mark allowed my wife and I to take the test drive car (a 2012 Golf) off the lot and back to Georgetown to pick up a check.
Given the limited availabilities of the 2011 Golfs (in August of 2011) and my limited remaining days with my insurance rental when it was determined getting me into a 2012 Golf was going to be easier for everyone involved Dennis the sales manager on duty (it was Mark?s off day) renegotiated the deal accordingly.
Ultimately the sales cycle is a fluid one. If I good car dealer can be judged by customer satisfaction then a GREAT ONE can be judged by their actions when everything doesn?t go exactly to plan. If all of the other Commonwealth lots are like Commonwealth VW, then Commonwealth Motors is a great dealership.
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