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Businiess name:
Sundy House
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Review by:
citysearch c.
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Review content:
We had been to Sundy House on two separate occasion, both for brunch. The gardens are loverly, the place is well maintained, and the food was quite good. It was a very refined and gentile experience.\r
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Our third experience was awful. We arrived at 7pm, where one poor valet guy was trying to handle 6-8 people arriving all at once. He wasn't very friendly - harried. Inside we met a woman behind a checkin counter, who got off the phone long enough to motion to another station, saying the hostess would be right with us.\r
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Well she was no where to be seen for almost five minutes. Meanwhile, about thirty members of a wedding party crowded into the small hallway as they tried to enter their meeting space. \r
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The hostess finally returned, with the warm greeting - "Who's next?" Well, we were not - another couple was in front of us. But theirs was now a party of 7, so off the hostess went, vowing to return. We'll never know if she did.\r
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We all looked at each other and said this had BAD SERVICE written all over it. We knew were in for a problem dinner just by the greeting. Staff was obviously stretched past their capacities and focused on large groups\r
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Fortunately the poor valet was still backed up with maybe 8 cars now, and ours was still there. But as a final insult, he required that I go in and pay the $5 charge.\r
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The lady behind the counter could sense my growing anger, and she stamped my card at no charge, never asking what the problem was. Maybe we weren't the first walkouts; with service like that, we certainly won't be the last.\r
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Beautiful place for a wedding or small reception, but if you are a normal retail customer, look out and elsewhere.
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