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Businiess name:
The Henley Apartments
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Review by:
citysearch c.
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Review content:
Hampton Place is HORRIBLE! Do not be fooled by the Management staff. They are only helpful until you sign the lease. Their elevators ALWAYS conveniently BREAK DOWN on Friday afternoons and they NEVER get it FIXED til Monday or Tuesday. I have had to lug 2 toddlers down 3 flights of stairs on many occasions! Even when numerous calls were made to management and corporate office.... NOTHING WAS DONE! Bill & Dave in the Leasing office downstairs are USELESS! Don't be fooled by their FAKE, PLEASANT demeanor. Once you lock in a Lease....don't expect anything else out of them! And good luck trying to contact Upper Management about the horrible way their staff are running the place. I had sent several e-mails....all went unanswered. The washer & dryers are ALWAYS BROKEN and they always take FOREVER to get it fixed. If you want ANYTHING FIXED, you need to contact Repair people on your own. Doesn't that DEFEAT the purpose of having Dave & Bill there?!?! And the ATTITUDE that Bill Pritchard will throw at you for asking him to do ANYTHING more than sit on his behind all day is RIDICULOUS! They always mess up our water bill; creating a huge mess w/ Late Fees and then take forever to resolve their own mess. When we first moved in, i thought this place was GREAT! No wonder people are CONSTANTLY MOVING OUT! They are fed up w/ the LACK OF QUALITY SERVICES promised to them when they moved in! Save yourself the time & hassle and find a BETTER PLACE to move into!
So we finally moved out and it only took Bill Pritchard 5 months and multiple follow-ups to correct our water bill. First of all, I had to obtain his business card for his Contact Info from another employee because when i directly asked him for it - he refused to give it. The only time he actually started to do anything w/ all the late charges we had incurred because of multiple errors on Managements part was when I finally questioned him in writing about the status of our account. It took 2 weeks of putting up w/ his nasty attitude b4 things got resolved - but to the day we have yet to see the credit he claims we have. And to make it worse, as a form of retaliation he has come up w/ several BOGUS CHARGES to the unit that will not only keep us from getting our $600 deposit back, but will cause us to pay an additional $700 in ridiculous charges. The UNPROFESSIONAL-ISM of the Property Manager was APPALLING! And GOOD LUCK contacting corporate office! I sent several e-mails to several different contacts, and they all went unanswered!
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