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Businiess name:
Steam Machine Carpet Cleaning
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Review by:
citysearch c.
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Review content:
Our 14 year old Lab had some major issues and got very ill all over our new white carpet in the living room two days before Christmas.
We had a large dinner party scheduled the next night (Christmas Eve) and had to get the carpets cleaned.
We called over 7 companies and no one would come out on such short notice. We did have NCC of Cary come in, after they finished , the carpets looked worse than they did before they cleaned them!!! To top it off they charged us $400 because this was an emergency!!!
We are taking them to small claims court to get our money back.
Now the good news,
My wife Julie was very upset, crying. This is the room where our guest are to gather around our Christmas Tree.
After a few more rejected phone calls, I contacted Steam Machine Carpet Cleaning in Apex, and although Tom and his crew were not accepting any additional jobs because of his heavy schedule , after I explained to Tom the problem, he and his son arrived at our home at 10:30 at night and took care of the problem within 1 hour. They not only got the carpets clean and like new again, the charge was only $185!!!!!! No emergency fees!!
What a Christmas gift, to have a company take the time to do a job that none of the others would do. This was a prayer come true.
Our guests enjoyed and nice Christmas Eve dinner, our carpets were clean, my wife was glowing with joy!
GOD BLESS you Tom and your fine company for going above and beyond the call of duty...
Thank You
The Petersons of Cary
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