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Businiess name:
Howdy Honda
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Review by:
citysearch c.
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Review content:
I purchased a 2011 Accord from Howdy Honda and was pleased when I was there, but recently, I had a mishap with my car. I contacted them to let them know and to see what they could do and when I could bring the car in. When I called, the man on the phone was unpleasant from the beginning. He told me that he couldn't help me unless I had purchased the car in the last 30 days. Last time I checked, the car has a 3 year warranty and since I just bought it in May, wouldn't that be less than 3 years? He then told me it would only be covered by them if I had road hazard. I asked how to find out if I did and he said, I don't know, contact your sales man. I asked him if I could bring the car in for them to look at and the guy said, I suppose, but that doesn't mean we will do anything for you. I called back again as I wanted to get it taken care of ASAP. no one called me back so I took it somewhere else as my car was not safe to drive on. The following day of getting my car fixed, my car salesman called me back and he said I did things all wrong. I should have brought it there as the tires have a warranty on them. I tried to, but the service guy was mean and wouldn't help me. I LOVE Honda and used to proudly tell people where I bought my car, but am seriously second thinking buying here.msales is important, but customer service is more important. Once you get the customer, you want to keep them. I had to pay to get my car fixed because I was told one thing then I was told a different thing.
RESPONSE FROM Howdy Honda:
Hi Jennifer, I am really sorry you experienced such poor service. It is definitely not the way we do business. Customer service is our number one priority and we strive to provide the best experience across our organization. Could you email me at iclaudio@howdyhonda.com, let me know the name of the service representative that handled your call so I can try to get the issue resolved and make sure it never happens again. Again I apologize; there is no reason for you to experience such poor service. Iris Claudio, Howdy Honda
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