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Businiess name:
Cai, Anmei, Md - Gainesville Heart Group
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Review by:
citysearch c.
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Review content:
Gainesville Heart Group Doctor was wonderful during visits but, they have no method for submitting INR information if you are a coumadin user-other than fax. Fax machines frequently are busy or don't accept faxes. Doctor Communication after the visit is below average based on my experience. I got upset after several failed facsimile trys. I called to complain. The staff needs to be trained on customer service.Doctor never called me back and instead sent a certified letter to protect his own interests (med-mal suits). No phone call to let me know the letter had been sent. I found a new doctor that has a better coumadin INR protocol system. I can phone it in on a touch tone phone. This is not a good practice if you have to take high doses of coumadin as their systems don't allow for progressive approaches to coumadin management. As a young heart valve patient I thought others might want to know. Also, they did not refill my prescription twice leaving me to borrow pills from my pharmacy for coumadin.
Pros: Friendly Intelligent Doctor
Cons: Young staff, poorly trained in managing people, outdated communication services
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