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Businiess name:
Michael Kelley Salon & Day Spa
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Review by:
citysearch c.
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Review content:
THE ONLY REASON I AM GIVING ONE STAR IS BECAUSE I HAVE TO INORDER TO PUBLISH MY REVIEW BUT REALLY I WOULDN'T EVEN GIVE IT THAT. I called about wanting to set up an appointment for a trial run to get my hair done for my wedding. On the website it says includes advance appointment for trial run and has a price of $85 and up. I was told the price of $100 which I was perfectly okay with then I was told it would also be $100 for the day of the wedding. I told the person who answered the phone that is not what your website says; it says the price includes the trial run. I was then handed off to the owner who told me that the hair stylist time is very important and hard to come by and that is the price and that I should think of it as a deposit. I then asked is that how you get away with saying includes advance appointment and she said yes. If it truly was a deposit then I should have been told the price would be $200 with a deposit of $100. I told her that I would be fine if I had been told that, but I wasn't. I was told it would be $100 and then told another $100 for the day of the wedding because it is $100 for that hair stylist so two separate appointments paying for each which means their website stating includes advance appointment is false. I simply wanted the owner to acknowledge that what her website advertises and what I was told was two different things and she refused and told me that we weren't a good match and she was refusing my business and that she felt I was one of those people looking for something for free. I'm not looking for anything free I am perfectly fine with spending that much money on getting my hair done since one I currently live in Europe (but I am getting married in southern Ca) and routinely pay at least 120 Euros each time I get my hair done every 6-8 weeks, so I'm not looking for anything free. I just have a problem with false advertisement and being treated that way by a company that I was more than willing to spend my money at. My conversation with the owner just tells me that one they do not honor what they advertise and they don't care and two because of how she treated the situation they have poor customer service. She could have easily acknowledge that there was a discrepancy with what is advertised and what is actually offered but she refused and told me I was looking for something for free which again I told her I would have been perfectly happy paying the $200 for the services if I had been told that is how much it was going to be from the start. Instead I was quoted prices for 2 separate appointments because that is how much the stylist charges for each appointment. So making an appointment for getting your hair done for your wedding does not actually include an advance appointment for a trial run as advertised on their website you pay for each appointment individually. If I was told $200 from the beginning I would have never known I was paying for two separate appointments. I told her that I was going to contact the BBB and she told me to go ahead she didn't care and hung up on me.
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