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Businiess name:
Bonzai Sports Ctr
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Review by:
b m.
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Review content:
I went to Bonzai to purchase a Triathlon wetsuit and I saw a Blue Seventy Reaction wetsuit (Male, Medium) that was my size and that I wanted to purchase. I asked a female staff member how much it was and she quoted me $490. I had visited the Bonzai online catalogue before my arrival and the exact same wetsuit was priced at $330. So I asked her again if she was sure her quoted price was correct and she said yes. I asked again and she said let me check, disappeared for a minute, and came back to me and, apologizing, she quoted me $390. I said I'd think about it and a roughy a minute later I asked a male staff member about the price. He quoted me $440! I then told him that I had been quoted there different prices in the space of a few minutes, he then said sorry let me double-check, and finally he quoted me the $330 price that was listed online (after I hinted about the online price). The same female staff member looked surprised when she heard about this and said "oh it must be on sale." This is poor customer service and suggests dishonesty on the part of Bonzai staff members. I wonder how many other customers were ripped off in the weeks or months prior to my arrival and that is why I am writing this review. There should be a price tag on all Bonzai store products so customers know the exact price of each item, in most countries that I have visited this is a customer right and it is illegal not to display the price of all store merchandise.I really like the store-great selection on carbon bikes and wetsuits- and I have spent thousands of dollars at Bonzai over the years. I will not return until each item has a price tag and staff can more honest with their customers.
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