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Businiess name:
CARSTAR Collision Clinic Bellevue
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Review by:
citysearch c.
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Review content:
This is the second time we needed collision repair on our Honda Odyssey. Our van was hit while we were parked at our kid's school.
Lakeside took care of everything - towing and all the repairs. The damage was quite extensive - the force of the impact even shoved the opposite wheel into the curb.
It is comforting to know that the stuff you don't see was given as much TLC as the damage you did see. Lakeside went the extra mile to ensure everything was perfect.
Also, Honda makes the external door panels with High Strength Steel. When damaged, they can be pounded out and look nice, but they will not be as structurally sound. Lakeside took the extra step of replacing the panels with new ones. Since my wife and kids are on that side, it is nice to know that Lakeside will take the time to do it right and protect my family.
By the way, the van looks beautiful. You would never know it had been damaged at all. They even cleaned the inside for us (it had been muddy from camping in the rain the weekend before and we had not had a chance to vacuum it out).
Thanks Chuck, Brent, and crew. The van looks and runs great!!!
cheers...Steve
Original review by me last year:
We had a fender-bender with our brand new Honda Odyssey a while back. Lakeside took complete care of everything.
They excelled in:
- Customer service. We were treated extremely well. They invited us back to the work area any time we wanted to see the progress. They walked us through the entire process and answered every question we asked - and they answered them with sincerity, not like they were wasting their time.
- Quality of workmanship. When I went to pick it up, I honestly could not tell where the damage had been. The work was flawless.
- On time. I got the van back exactly when they said it would be finished.
I give Lakeside the highest recommendation. I have taken cars to other places that said they were ""customer friendly"" and came away disappointed every time. I also found out that some of the other companies were only busy because their family owned a dealership and just referred all their business to their family's shop.
Do your homework on where to take your car - just make sure you include Lakeside in your search. You will not be disappointed.
Cheers...Steve
Pros: Great work combined with super customer service
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