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Businiess name:
Cool Air USA
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Review by:
citysearch c.
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Review content:
Can I give ZERO stars?
My landlord (who lives out-of-state) found these jokers... WHAT A MISTAKE! Last week she agreed to overnight them a certified check and they would replace the AC in my condo. The next day they called. They said they had spoken to the owner and everything ""was set up"" and that they needed to set an appointment for installation. I agreed to Saturday (about 4 days later) between 8 - 12.
And so today, I waited. At 10:30 this morning, I called and was told that I was next and an installer would be at my apartment by 12noon. At 12:15 a different person called and said they had ""just received the check"" and so they would come over on Monday. It was that matter-of-fact. There was no ""sorry we made you wait"" or even a ""ARE YOU AVAILABLE ON MONDAY?"" It was definitely a ""deal with it, it's not my problem"" attitude.
I understood the attitude moments later when the man said ""I don't even have to deal with you, I only have to deal with the unit owner!"" With that attitude, I told him not to cash the check, I am not letting them NEAR my home.
I am currently looking for an AC contractor that understands the meaning of customer service!
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