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Businiess name:
Fawzi's Westgate Auto Repair
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Review by:
citysearch c.
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Review content:
I went here about a month ago because of a rattling sound coming from the back of the car. Fawzi's initially gave me a long list of repairs that the car ""needed"" totaling almost $3,000.00. I told them I had had half the things on this list done within the past six months and they tapered the list down to rear brakes and calipers, totaling around $300. The only problem was, the day after I picked the car back up, it had some new issues. I was able to bring it back about a month later and they told me I needed a wheel bearing and U-joint (something they had been trying to get me to do the first time).
Being fed up with them at this point, I took my car to a certified dealership and they checked on the work Fawzi's had done. The brakes were burnt to a crisp and the calipers were old or broken!!! So I had to replace those parts, plus fixing the wheel bearing (I'll give them the one star for that, the only thing they were actually right about).
Then I went back to Fawzi's a couple days ago for the full refund on their work, bringing all the receipts and parts, to show them that they did NOT do what they said they were going to do. The manager was extremely rude and aggressive, and tried threatening to sue the dealership if anything was fraudulent, all the while standing next to their ""customer agreement"" which states that they will ""treat everyone with respect"" and ""make proper repairs the first time"" and be ""honest and ethical."" (What a joke.) He wanted to hang on to the receipts until Monday, because it was a Saturday and he was about to walk out the door, and tried to hang onto them until we had to pull them back away. He was getting louder until some other customers walked in, then toned it down a bit. He was a total dick and denied them doing anything wrong, focusing on the wheel bearing and the fact that I hadn't taken their whole list of recommendations, ignoring the fact that the things I did get ""repaired"" by them had NOT been fixed.
I will definitely be getting the $300.00 back from him though, but what a hassle. It's not worth the time and energy to take your car here, PLEASE go somewhere else!!!!!
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