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Businiess name:
Kennelwood Pet Resorts
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Review by:
citysearch c.
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Review content:
My dog's stay at Kennelwood resulted in INJURY. I recently had my dog boarded at this Kennelwood location for 9 days. On the second morning of our vacation we received a phone call stating that my dog had torn open his paw pad on something sharp inside his kennel and needed to be taken to the vet ASAP for stitches. When I called the vet I was told that the injury was ""pretty bad"" and that my dog would HAVE to have stitches and be fully anesthetized to do so because of the location. My dog also had to be taken a second time to the vet for a bandage change. Kennelwood did move my dog up to a better kennel and paid for the vet fees, but then charged ME the $2/day to give my dog the medication the vet prescribed due to the injury he received due to Kennelwood's negligence. Once my dog was dropped back off at my house, there was also no more correspondence regarding what additional information the vet gave regarding the next steps to be taken due to the injury, nor any inclination of whether or not Kennelwood would pay for any additional required vet visits or treatments. I live out of state and my husband has no car and cannot drive, so there would also be additional costs out of our pocket to find someone to help us take our dog to the vet for any additional treatment. I am glad that Kennelwood picked up the vet tab, but think they should have gone further with the customer service and assisting us with all aspects of the injury since it wouldn't have occurred in the first place if they had inspected their kennels properly before my dog was placed in there.
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