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Businiess name:
Williams Comfort Air
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Review by:
citysearch c.
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Review content:
Though the company seems to provide average service regularly to its customers, they do not have a customer service attitude when it comes to problems or issues. Our furnace takes a non-standard filter. We were told by the service technician to ensure we tell the scheduler of this need so the technician will put on his truck. We did this when we scheduled a heating inspection this year. The technician showed up without the filter. He did, what he said, was the inspection and then stated he needed to ""run and get"" the filter. The house was vacant (rental) at the time and therefore me, and my 2 young children, were left standing in the yard for almost 2 hours awaiting his return with the filter. Then, I learned the next week that the pilot light on the furnace was not on and the gas was off. I called to ask the company how it was possible that they inspected the heat if there was no gas. I was told someone would call me back. After 2.5 weeks of no return call I called again because I needed a plumber. They scheduled the plumber and apologized for no return call about the furnace and said someone would call me back. Again, no one called me back. The plumber (who was great) came to the house and he mentioned the AC unit. I told him that I was awaiting a call. He made a call and someone called me back immediately and scheduled a time for the next week to inspect the furnace. Unfortunately we were in an accident and did not have a vehicle to driver the almost 2 hours to the house to meet the technician. When I called to change the appointment the staff was less than pleasant and stated that they would no longer honor a ""courtesy"" inspection because we were not due another inspection on our contract until after September and our contract is up in September. They stated it was our fault for cancelling and that they would allow one more inspection on this contract after September as a courtesy. They became very agitated and less than pleasant placing all the blame on us for rescheduling and not being available on their schedule. We will finish out our contract with this ""courtesy"" and then we will do them the ""courtesy"" of taking our business elsewhere. Beware of this company if you need anything beyond a normal install or service call. And be prepared for a run around.
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