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Businiess name:  Lombard Immediate Care
Review by:  citysearch c.
Review content: 
This place used to be worth it. When they first opened, care was quick and efficient. Now, I do understand they've gotten busier, but then you need to add more staff and more doctors. The last few times I've been there I've waited over and hour and over two hours, respectively, to see the doctor. This last time was for my son and I had gone to their website to make an appointment. We still waited over two hours to see the doctor. They have little to no air conditioning, so it was very hot in the exam rooms. Then my son was given a strep test. The rapid came back negative, but they sent one out to the lab to be processed, and he was given antibiotics as a precaution. I am a medical assistant, so I know throat cultures only take 2 days to come back, and that is what the doctor told me. I called two days later and was told by someone it takes 3 to 5 days. So I waited. Finally after 6 days I called and they still had no result. I asked to speak to the manager and was told he was busy. I called back a few minutes later. He was very unconcerned with my issue. He said he would have one of the girls call the lab and they would call me back. I waited over an hour and called them and they STILL didn't have the results. About 20 minutes after that, they called back with the results and the test was negative. So at this point, my son was needlessly on antibiotics for 6 days because for whatever reason, they didn't get the test results back. I was lied to on several different occasions and management didn't seem to care. I will never be going back and I will never refer to this clinic again. In fact, I will do everything I can to tell people about how horrible they are.

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