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Businiess name:
Lucca Back Bay
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Review by:
citysearch c.
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Review content:
Made reservations for Restaurant Week...only one bar tender (there was a second, but he was busy making drinks for the tables), so right off the bat, had to wait 10 minutes for a drink at the bar (in the spirit of full disclosure, i was waiting for my girlfriend, not b/c our table was not ready). Seated by a very nice hostess... but when we saw the Restaurant Week menu, we noticed that one of four main-course dishes, the one she really wanted to try, had been switched. We asked if the chef could make an acception. An EXTREMELY rude general manager then lectured me as to how Sasso was a ""chef-driven"" restaurant, and it was his decision to remove that item that night, despite the fact it was on the full menu. That was perhaps the most pompous comment i have heard in a while. Any restaurant is a CUSTOMER-driven restaurant...plain and simple. Given the number of excellent Italian restaurants in Boston, i will never return. The restaurants on Hanover Street also have a much happier atmosphere.
Pros: Not sure... got up and left after being treated the way we were
Cons: The manager was a complete j*rk... made zero attempt to satisfy a request
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