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Businiess name:
Lucca Back Bay
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Review by:
citysearch c.
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Review content:
I take business very seriously being a business owner myself. I stumbled into Sasso a month ago looking for a place to eat and was completely blown away. The atmosphere was modern but comfortable. The service was great and the food absolutely dynamite. Such a great experience i decided i wanted to go back for my birthday this past week. The experience wasn't as pleasant unfortunately. The service was poor...the waitress was MIA (missing in action) half the meal. My delicious rigatoni arrived cold , it had to be sent back as with the other person who got the rigatoni , and the portion was really small. When it came back warm...not hot... the food was dropped and the food runner took off....so now i'm left without cheese, as my warm food begins to get cold again. I waited for the phantom waitress to arrive but she never did ...so i had to get up and walk to the front desk to ask for cheese. Just crappy service. and we had to wait 20 minutes to be seated after making a reservation ahead of time. I do like the place. I know that all business can have an off moment.. but my Sasso buzz was definately annihilated after my second visit...i would recommend it....I'll go back but if i don't have an experience like the first one i had ,i'll never go back again.
Pros: atmosphere....food
Cons: inconsistency
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