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Businiess name:
SPECTRUM HOME MAINT., INC.
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Review by:
citysearch c.
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Review content:
We have been remodeling our home for over six years and this is the worst experience we have ever had with a contractor. We invited Dave Hatfield out to our home for a quote and were pleased with his estimate. We went back and forth several times over the next couple months with ideas. Each time we asked him about doing something new (like lights in the cabinets) he was excited and totally on board. Eventually we settled on a price and we both signed the contract agreeing to the work that was to be done. Dave said our kitchen remodel would take five days, which seemed really short considering the scope of the project, but we believed him. We gave him a down payment of 10k before the big day and the weekend before he was to begin, we sold our old appliances and moved everything out of the kitchen cabinets. Dave called us the Friday night before he was supposed to begin THAT Monday morning and cancelled all together. When we asked him why he said that he could not handle the scope of this project with all of of the fine details we had in mind and he had not allotted enough time for the project. We offered to give him more time and we offered to sub out some parts of the project to others to lessen his burden but he was not interested. We asked him for our 10k deposit back and he refused. He said he had already bought the cabinets for our kitchen with it and all he was giving us was the cabinets. We had bought a package deal from Dave including everything so we were not even sure what the cabinets cost. When he told us it was the entire deposit we were livid. We went to other places who priced the same cabinets as low at 7k (Just Cabinets and Donatucci's). We also were not interested in getting stuck with the cabinets when we did not have anyone to install them. We did not want to go to court though, even though Dave violated the contract he signed to do the work, so we took the cabinets and accepted the loss. It took us months to find another contractor who could work us in. We wanted someone who was really good and could be trusted. During this time we were forced to make payments on high end cabinets and appliances that sat in storage collecting dust. When we did bring people in for estimates they could not believe anyone was dumb enough to think this project could be done in a week. We also found out that Dave had told us the wrong sized refrigerator and stainless panels to order. We were not allowed to return the panels so we lost another 1k. When we got the cabinets in we realized that they did not fit. Dave had been off my a critical 1/2 inch and we had to go to extreme measures to remove part of the back of the house in order to fit them into our kitchen. Dave was not apologetic about any of this and was totally rude every time we spoke to him. He clearly likes to pump out cheap kitchens, one a week, and he has no attention or eye for detail. Once he noticed that we did, he was out. He seemed nice when were were getting our estimate but later he was rude and unprofessional and made many unacceptable mistakes.
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