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Review content:
I am a contractor (hence the spelling) and use many hardware store. I have found everyone at DBS, from the General Manager, who I know on a first name basis, to the stock clerks, to be very, very helpful. Most of the employees know their area, electrical, plumbing, paint, doors and windows, kitchens, very well and have given me nothing but good advice. They also know when to say ""I don't know, maybe ""X"" could help you"", or send me to a larger specialty contractor supply. I also manage a building and buy refrigerators from DBS. One of my refrigerators went bad and I called DBS to ask about repair. They had a replacement refrigerator on a truck and in front of my building within two hours. The sad part is I forgot we bought the refrigerator from Best Buy and sheepishly told them that. Besides some well deserved ribbing, there were no hard feelings. Now, when I tried to get Best Buy to make good on repairing the refrigerator I spent at least 6 hours on the phone being bounced back from department to department and then they said it was the manufacturers fault. Long story short, after 6 repair attempts and a lot of finger pointing the refrigerator still sits in my basement broken. We ended up buying one from DBS. This is an old established business and is run by people who care about the hardware trade. They have a large selection for most home repair needs and kick *ss on Home Depot or most other hardware stores for customer support and you can actually find someone to talk with who knows what they are talking about. Plus, once you get to know them, they are really great people.
Pros: Customer service, Selection, Locally owned company, Good employees, Parking.
Cons: Could give discounts on charge accounts, Phil's hair.
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