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Businiess name:
Emerald Property Management
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Review by:
citysearch c.
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Review content:
I'm worn out about having to explain EPM's power tripping. I can't stand the receptionists, however the actual property managers are much worse. Like many other property management companies, as long as we are new tenants or prospects, we will be treated nicely. Once they have us as leased tenants, they will ""get to us"" as quickly as possible, meaning they will never EVER return a phone call. NOT ONE TIME. Talk about frustrating. I have no more energy to deal with them, I thank God I'm out of the house I was renting from them. Now I'll continue to wait another 3 weeks for my refund of my deposit refund. Yes, I said it correctly: I was missing $82 from my deposit refund (they sent it to me the maximum 30 days after move-out). Now I'm waiting for the rest (which will probably take another 30 days). This $82 was for a garage opener that was NEVER there and they told me I could buy one if I wanted one. I never needed one, so I didn't...then I got CHARGED for a missing one upon move-out. In addition, I was charged for mini blinds that were broken when I moved in, we had a maintenance worker come out to fix them, he could not, so we left them as is. Yep, got charged for that too. Keep NOTES, Emerald! Things like this wouldn't happen if responsible, thoughtful property managers were employed there.
Here's a thought: use promptness and quality customer service and perhaps more people will rent from you~ I wonder why property managers don't think of that
Pros: Cheap.
Cons: Most everything about them as a management company.
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