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Businiess name:
First Tennessee Bank
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Review by:
citysearch c.
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Review content:
Tried to set up my online banking enrollment. Three phone calls and over an hour of my time later, was transferred to a "technician" who informed me that the website everyone else in customer service told me to go to was the wrong website. Then when filling out the information, was told that selecting "no" for "would you like online bill pay" will result in an error screen and that I can't select that (which no one else in customer service seemed to realize). Terrible education of the employees (re: understanding the company, websites, etc.), horrible website, and rather rude reps who make you do the same thing 3-4 times, all the while when you are trying to explain technology and how ot do their job to them. Total waste of time, only bank here because my corporate HSA requires it.
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