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Businiess name:
Public Storage
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Review by:
citysearch c.
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Review content:
Terrible experience overall, salesperson told me I could return boxes but failed to mention I had to do it within 30 days, AND at the same location. On one location I went and there was a sign on the door "will be back later." So I tried to go to a public storage closer to where I had moved and they wouldnt give the refund since I bought them somewhere else (not sure what somebody would do if they moved to a different state). I went back to the original one (the one on Broadway and Irving Park) where they wouldnt refund me for having gone past the 30 day mark (by about 2 weeks). So not only could i not return my boxes, but I had to pay for the gas to get there. I went on their webpage and the only way you can leave a complaint is by creating an account - NO WAY would I trust those crooks with my email address. If you need to buy boxes I'd say try a place that stands by their products. Its bad for the community, bad for the consumer, and bad for the environment to buy boxes that wont go to use. I donated mine to the salvation army just so they wouldnt sit in a landfill for a few hundred years. Public storage should be ashamed of themselves.
Pros: They tend to have parking
Cons: Poor customer service and return policies
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