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Businiess name:
USA Express Tire & Service
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Review by:
citysearch c.
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Review content:
I own a 2005 Mini Cooper S, I brought my own tires and had them mount and balance them for me. The Fee was 125.00. The fee was not a problem, but when I got the car back I first noticed that they had sprayed tire dressing on not only the tires but the whole bottom molding of the car. This made it nice and greasy but no harm done. Then I open the door to see grease and dirt all over the leather interior and on the steering wheel and gear shifter. I had to clean it off with some leather cleaner. I wased the car to get rid of the tire dressing and found they had badly marked up one rim, and slightly mangled another. When I went back to complain they instantly started blaiming it on curb damage. There was damage on the inside lip of the rim, it is impossible for it to be curb damage. I have also worked as an Automotive Technician for three years, I have ruined rims and I know how it is done and what it looks like. They treated me very poorly and even tried to sell me on repairs the car did not need. It was within 1000 miles of being services at the BMW dealership and these guys told me the front breaks were "metal on metal" and the rear break rotors were out of specification. The rear rotors have never been turned, in fact the rear pads are still the original pads put in by BMW. I seriously distrust them and definately dont recommend them, they WILL try adn rip you off. They offered to split the cost a new rim after I complained for about 20 minutes, they have not called me with a price for 2 days now.
Pros: None
Cons: Poor customer service and quality of work
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