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Businiess name:
MultiCare Auburn Medical Center
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Review by:
citysearch c.
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Review content:
On Friday, January 14th, at around 5:30pm, I visited the Emergency Room at Auburn Regional Medical Center. My two year old had her hand slammed in the door at daycare. When I arrived there were signs indicating to be seen, fill out paperwork on a clipboard and when finished lay it upside down in a basket and your name will be called. Feeling frantic, I filled the paperwork out and put it in the basket and continued to console my little girl. I waited and waited for even the paperwork to be taken out of the basket, as I watched the girl at check in desk chatting with another male hospital staff member on a break. She was the only one checking people in. I then asked at the information desk how long the wait would be and was told just to wait for a nurse to come out and they would be able to tell me. She also added that things like ear infections are prioritized last. As I paced waiting for a nurse to come through the door the security guard let me know there was a blue button to push for a nurse to come see me. I pushed the button and saw the nurses through a small door window look at me and I continued to wait. My daughter's hand was still bleeding and she was still crying and I felt so awful to make her wait for any sort of treatment. Even a band aid at this point would be suficient. The security guard called to the nurses station for one of them to come see me. Finally when a nurse arrived at the triage desk I told her that my little girl had her finger smashed in a door and I needed to know how long I would have to wait. Her response was that I would have to wait in line just like everyone else. Finally at this point the girl at the check in desk was speaking to the first patient since I had arrived. It must have been 20 minutes. I told the nurse my daughter's name and told her that I would go somewhere else and she just shouted at the check in girl to remove my paperwork that I would not be staying.
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