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Businiess name:
Long's Billiards
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Review by:
citysearch c.
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Review content:
I have NO idea how these people stay in business! They are HORRIBLE! At the end of June my husband called to set up a time to have our pool table moved. After giving them ALL the information needed they were promt to charge our card for the full amount of $600 that day. One week before the move I called to cancel the move seeing as we had some floor damage and needed to repair it before the move of the pool table. After explaining to Shaunte and telling aking her to refund my card and we will call her when we are ready to move the table again. After getting my bank statment this week we see that the $600 was not returned. After placing a call to her she said "oh I guess I forgot". Like it was no big deal. This is also a person who called herself a "manager". Still needing our table moved we set it up again (them charging my card AGAIN before refunding me for the unrendered service). After 7 phone calls from them asking THE SAME QUESTIONS over and over like "What kind of table is it, what size, what address" and on and on. We were given a "window" of 9-11 for pick up. At 8:30 this morning they called again asking the same questions and said they would be there on towards the 10-11 range. Just recived a phone call stating "uhh we just got on 64 we should be there by 12". After taking the first part of the day off work this is a big problem! I called the store and good ol' Shaunte the "manager" said she didn't have and answer. After showing up they were still not prepared! After paying an extra $100 for a recover it was scratched out on the invoice and was charged! They are the WORST and I recomend to avoid them at all cost!
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