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Businiess name:
Eye Physicians of Austin
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Review by:
citysearch c.
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Review content:
I recently went here to get a regular eye exam. I had no problems, just needed a refill on my contact lens prescription. This place was HORRIBLE from start to finish. I got there about 15 minutes early, I went up to the receptionist for Dr. Wollan. She was on the phone. Instead of acknowledging me or telling whoever she was on the phone with to hold on, she just continued to talk and ignored me for about 5 minutes. She then rudely handed over paperwork that I guess I was supposed to fill out, so I filled them out. She then handed me other paper work to fill out, so I did. This whole time she is on the phone and does not say one word to me. She seemed annoyed and bothered that she had to check me in. Finally after 10 minutes, she got off of her phone call and did not even apologize and rudely stated that I needed to wait in the waiting area. I waited for about 30 minutes. The technician came and got me. She was pleasant, but seemed incompetent. During my eye exam, she barely checked my vision to see if it had changed. She kept showing me the same 2 lines and even though I read them completely different both times, she was like oh your vision is fine, no changes. She then proceeded to dilate my eyes. I then waited about 30 minutes for Dr. Wollan to come see me. He took about 2 minutes. Looked at both of my eyes and let me go. Before I left, he said that my eyes would be dilated for about 4 hours. They did not tell me ahead of time that they were going to dilate my eyes, so I had to drive with my eyes dilated. I'm so thankful I didn't get into a car accident. So, after I could focus, I looked down at my prescription, the MD or technician filled it out completely wrong for someone who's prescription "hadn't changed". It was completely different from what my vision was before. Another effect of this place is that my eyes have not stopped tearing since I left. I just went for a regular check-up :( Now, I have tearing and pain in my eyes and a prescription that is not even accurate. I'm going to another eye md. This place is horrible. I hope by writing this, I have saved one person from going to this horrible place.
Pros: none
Cons: the receptionist
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