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Businiess name:
Elkhound Ranch Kennels
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Review by:
citysearch c.
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Review content:
I liked this kennel at first, but they practice very misleading and poor business practices. The first time we used them, the owner said we could pick them up anytime. We picked our dog up at 3:30; however, there is a sign saying after 3 p.m. you pay for an extra night. She didn't charge us the extra night. The second time our dog stayed there was a Saturday night, the owner said the only hours they are open Sundays are 4 to 5 p.m. We picked our dog up Sunday at 4:03 p.m. We were charged TWO nights! The owner argued with me and said all kennels do that. Not true. Our last place didn't. Then I told her she never told us when I made the reservation nor when we dropped our dog off that we would be charged for two nights. It is very MISLEADING to say pick them up between 4 to 5 p.m. but you are charged an extra night after 3 p.m. Why not be open from 2 to 3 p.m. then? Needless to say we will NOT be going back!
Pros: More choices
Cons: MISLEADING BUSINESS PRACTICES
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