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Businiess name:
Marina Village Inn Staysf Hotels
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Review by:
citysearch c.
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Review content:
I read other people?s reviews and chose to stay there in July. The experience in the hotel was terrible, customer service was horrible. And there's no wifi signal in our room, not even in the lobby. We booked a king size room online and were given a queen size room upon arrival. The woman was cold and impatient when questioned about this, and gave us an I-DON'T-CARE look on her face. She's even reluctant to show up during conversation. The front desk phone rang several times but she wouldn't come out to pick them up, because we were in the front desk waiting for her answer. She looked at my order confirmation letter and said that the price we paid online were low, talking like she's already done us a great favor for giving us a night to stay here. But we paid for a king-size room, and had to stay in a queen-size with a feeling of humiliated. We didn't get what was promised, and obviously they don't care. The pillow was hard as stone, just like their customer service. The woman should be fired.
Pros: Service was awful
Cons: Service was awful
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