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Businiess name:
Horseshoe Lake Animal Hospital, A Thrive Pet Healthcare Partner
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Review by:
citysearch c.
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Review content:
I needed to board my cat for a few days and checked out the pet resort facility because it was close to home. After walking in the front door, the extreme Febreeze smell just about knocked me out. I filled out the paperwork and asked the receptionist for a tour. I was concerned about the location of the cat cages in the lobby, and with my cat fearing people, she would be terrified with all the client traffic. There was a single isolated catroom in the rear of the facility and a short walk through the dog kennel to get there. After entering the area, the pungent odor of urine and feces made me gag, and I had to make a quick exit for the lobby. I then became concerned with the overall cleanliness. I managed to make my way to the catroom, which looked like a small storage room with a cat tree and litter box, for double the price. My cat also required vaccinations before she could stay, which would have been more expensive compared to my regular vet's fee. I had to move the boarding date up one day and called the next day to change, only to discover that I had been booked for the wrong week! What a mess that would have been! I cancelled all the appointments, and went elsewhere. It pays to shop around.
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