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Businiess name:
Goldsmith Jewelry Shoppe Inc
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Review by:
citysearch c.
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Review content:
We initially went to Goldsmith Jewelers only to have my ring finger measured, as my fianc? and I had planned to buy a ring through a custom jeweler in Austin. We were greeted by a friendly sales associate who subsequently ?sold? us when we showed him a picture of the ring we wanted and he assured us he could make it. We decided to have the ring built by Goldsmith Jewelers because we liked the notion of being involved in the process (reviewing the CAD drawings and wax molds). Here are the problems we ran in to after deciding to go with Goldsmith: 1. The initial jeweler assured us that the ?mill-grained? edge we wanted would be done by hand and therefore would not look exact to the rendering or the mold. When the ring was finished, the edge was done poorly and was inconsistent (flat on one side, raised on the other; different sized ?grains? throughout); 2. One of the first wax molds was made using a setting entirely too small for the diamonds we had purchased. We pointed this out, only to have the jeweler measure the setting and confirm that this was fact; 3. The ?finished? ring, had no ?rhodium? finish like we had asked for; 4. They ?finished? the ring, but the rhodium was darker on one side than the other and was missing altogether in other spots. The ring also had a scratch on the band (this is where the jeweler we were working with left the shop; the owner then assured us he would take over the project and fix the ring by building it from scratch); 5. Picked up the ?finished? ring which, for the second time, had no ?finish?; 6. The finish was done incorrectly (antique instead of rhodium); 7. The ?antiquing? was done sloppily and spilled down the side of the ring; 8. The ring had a chip in the band. To date, I have merely paid for the IDEA of a ring. I cannot express to you how dissatisfied I am with this entire experience. Unfortunately, Goldsmith has an ?All Sales Final? policy. I am not sure if this is standard for the industry, but it does not surprise me. We have provided them numerous attempts to make this right, and they have failed each and every time. My hope is lost and unfortunately they already have my money. I am just heartbroken over the whole experience. Needless to say, I do not recommend Goldsmith Jewelers for custom jewelry. If you're looking for a good salesperson, perhaps this is your place.
Pros: Good Salespeople
Cons: Unskilled Jewelers
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