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Businiess name:
Holiday Inn Express NASHVILLE-HENDERSONVILLE
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Review by:
citysearch c.
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Review content:
Over the weekend I checked into this motel. The room I was given had no sheets on the bed and a cicada in the middle of it. The room was in total disarray. I asked for another room and the manager was upset at me. It was a late hour and he obviously did not want to be bothered with my request. I stayed in the room and checked out the next day before checkout time and let the man at the front desk know that I was unhappy with the way I was treated. I grabbed the business card of the manager and left. On Monday I noticed an extra charge of 125.00 on my bill. They tried to say that I was smoking in the room even though I am a non smoker and didn't even have a lighter on my person. The Assistant manager was rude who I spoke too and I barely got the corporate number. All they would do is say they would have Mr. J.R. Ernst call me back. That has not happened. I called him directly at his personal number and no call to myself was returned. Not only that I was given rude service. I was robbed of my money off my credit card. I am a Veteran of this country and have stayed in 3rd world countries with better rooms, service and billing practices then this establishment.
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