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Businiess name:
Studio Gaven
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Review by:
citysearch c.
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Review content:
I found Studio Gaven on Citysearch. I made the appt over the phone & explained to the gentleman that I was a first-time customer, wanted to go red & had very thick, wavy hair. He told me ___ would be perfect. I walked in & there were 2 women & 1 man upfront - not one of them greeted me or spoke until I gave my name & time of appt. I was led back to a changing area to put on a smock & told to sit & wait for my stylist. I was relieved when she approached - on their website her hair is a natural brunette, but here she was a fun, bright blond. I explained that my only sister was getting married in a week & I wanted a light, bright red since that's the color my husband prefers on me. I told her I wanted it kinda "funky" since I was 10 years my sister's senior & didn't want to be the "old maid" at the wedding. I mentioned that I liked another stylist's haircolor - darker w/chunky "blocks" of light through it & she nodded so I thought she understood. I also pointed out another customer whose hair I did NOT like - mentioning that when I go into the browns people tend to ask me if I'm tired - repeating that I wanted red for the wedding. I should've known there was a problem b/c she kept asking another stylist for advice/help on the color. I ended up w/a brownish color w/very subtle red throughout. I told her I wasn't happy with it & wanted red highlights through it to make it more fun but she wouldn't listen - stating that when I got in the sun it would be redder. I said it wasn't what I wanted , but that it would have to do. On the phone, the man asked if I usually got foils/highlights & I said that I wanted the stylist's opinion on that - he said he'd block out enough time for me to get foils if needed. Instead, there was another client waiting to have her foils removed in the chair beside me. I felt rushed out of there. I left dissatisfied & gave only a 10% tip - the cut was fine, NOT my color. For $150, they should've LISTENED. This was my only sister's wedding
Pros: parking
Cons: not friendly; didn't listen to what I wanted
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