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Businiess name:
Hyatt Regency Boston
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Review by:
citysearch c.
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Review content:
I stayed here on 7/4. For a 4 star hotel, I was very disappointed. At noon I left my bags at the concierge, and went sightseeing. At 5pm I went back (checkin was 3pm). My room still wasn't ready, and I stood at reception for 20 mins while they tried to figure out what they were doing. They finally upgraded me to a suite. But after 45 mins of waiting (and 2 trips to the concierge to get them myself, and finally a call demanding our bags within 5 minutes or we're checking out) I was fed up. We were now late to our meal reservations, and got very late to the Esplanade. Yes I know it's a busy holiday, but if I'm going to pay $150 for a 1 night hotel stay, I expect much better service! I've been soured on Swissotel, and would not return there again.
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