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Businiess name:
Gravina's Windows
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Review by:
citysearch c.
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Review content:
We replaced a sliding door and two windows for about $3,000. The energy efficiency is definitely better than it was but frankly for this amount I wish it were better. I still have to keep my shades down if it is really cold. Their service was lousy. The lead time is 8-12 weeks from the factory. They never called to give me updates, etc. I was the one to call to ask if the windows were in and they said, "Oh yeah, it's here would you like to schedule your installation?" THEN when they got here the door was ordered wrong and opened the opposite way. They said they would place a rush on the new one but it didn't get here any faster. Again, I had to call to ask where it was. No one from the office ever called to apologize for the wrong door. THEN, the sliding screen was not installed well so they had to come out to adjust it. All the while the guy was telling me that I was pushing on it when I closed it so it wouldn't meet at the frame. I don't like the screen at all. There is no handle, nothing to grab on to to close it and in order to open it you have to unlock it every time. THEN, last week I got a letter from the salesman I worked with saying he had moved to another firm. His last name is Gravina! (Now that's an awkward family Thanksgiving.) I don't think I will use them again. Wouldn't use Champion either-their sales guy blessed me out when I said I was using Gravina's.
Pros: null
Cons: null
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