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Businiess name:
Jinny's Bridal Center
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Review by:
citysearch c.
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Review content:
WARNING!!!!!!!!!!! Stay away from this store!!! Yes, they may seem sweet, but beware if anything should ever go wrong. I was initally sucked in by the prices and ordered my dream dress. I sacraficed a 90min drive on the 405 to get there....multiple times! Here's my story, I ordered my dress long in advance of my wedding date. They called me down several times for various things even when I had informed them of my long commute. It was all necessary and could not be done on the same day. Then, I received a call that my dress had arrived...2 weeks late. I came down and found the dress to be too small. Had anyone bothered to check the size before calling me??? It was a size 0 !!! After 5 months of waiting, the wrong size was sent. I was about 4 weeks away from my wedding date and no word from Jinny's despite multiple phone calls and messages. She never updated me and when she did, I received incorrect information. As I began to look for other options at nearby retailers, I finally discovered that my dress had arrived. No phone calls from Jinny, she denied ever receiving my messages. On top of all the trouble and anxiety faced, there was no compensation and no alterations included. Jinny claimed that I knew I was getting a better deal therefore, she refused to compensate me for my troubles in any possible way. This seemed rather irresponsible to me given the circumstances. I would now have to pay extra to have this dress altered given the time frame allowed. The empolyees at Jinny's Bridal are incompetent and Jinny herself has a fake exterior and was absolutely rude! I have warned all my friends to STAY AWAY!! The price is a gamble....your peace of mind during such an important time in your life is PRICELESS!!! I learned that the hard way. Don't make the same mistake I did.
Pros: cheap dresses....if you actually get one. But is it worth the 10% you'll save???
Cons: Poor service. They contract with questionable retailers. Uncertain as to what you will receive. They won't return your phone calls. Unexprienced "consultants"
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