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Businiess name:
Jinny's Bridal Center
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Review by:
citysearch c.
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Review content:
The worse bridal store in the OC! Overall they are good at getting you through the door and capturing your business, but they lack experience in what is truly important...customer service, quality, educating their customers on the process, follow-through, organization, attentiveness, and sensitivity. I do have to say that Lyn & Marina were the best two specialist to work with?they were the sweetest & kind ladies there. The owners on the other hand : Julie, Jinny & John are by far the worst at following through as promised, they are rude & insensitive...they really don't care about making the customer happy! Julie is the worst...she rolls her eyes at you (RUDE) and straight out LIES! I had bridesmaids who had their dresses ordered up to 3 sizes too big, holes in my veil, horrible, poor quality & expensive alternations, and a refund promised that was never given. Oh and don't get your alterations done there, their quality is so poor and their seamstress' are rude and most of the time don't understand what you are asking them to do. When I mentioned that I would be contacting BBB and the Small Claims Court, they said I would never win, that they deal with this all the time and they are used to it?that ought to tell you something about them! I honestly would NEVER refer anyone to shop at Jinny's Bridal! I should have stuck with Marry Me Bridal...4 of my friends have gone through Marry Me Bridal and dealt with Maria there, she is awesome and they actually walk you through the measurements/alteration process.
Pros: Great prices, Marina & Lyn are awesome to work with
Cons: Don't care about making things right when they are wrong
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