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Businiess name:
Azana Salon & Spa
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Review by:
citysearch c.
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Review content:
If you can make it past the incompetent front desk then you will enjoy your experience. I have had facials, waxings, my hair done, and massages and have enjoyed it all. The front desk staff is beyond incompetent. My mom and I both had appts. one morning, hers was a half hour earlier than mine. We both checked in, she was taken promptly, I sat and sat and sat in the waiting area for about a hour and fifteen minutes, with the front desk staff intermittently staring at me stupidly. I finally asked them if I was ever going to be seen and well....they forgot to check me in. My stylist was back having lunch, I was told this was my fault because I did not continually ask them when I will be seen. Another time I wanted to send a christmas gift certificate to my mom who loves this place. I wanted to pay for it and have them ship it to her, they did not understand this, the front desk person had to ask a manager what to do. Yet another time I wanted to set up an appt, I called and the only availibilty they had was in the day, I understand that, I also work during the day. I was willing to wait a few weeks but the person setting up the appt refused to look further out in the calendar, I finally said that if they can't help me I will go somewhere else...her response was, "Well, maybe you should do that." I did.
Pros: wonderful spa services
Cons: terrible front desk
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