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Businiess name:
AAA Roseville Riverside Auto Repair Center
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Review by:
citysearch c.
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Review content:
I came in for an oil change, after purchasing a Groupon. I did have to reschedule my appointment due to a flat tire, and was pleased by the service writers ability to schedule me for later. Overall -- service writers were great!
Oil change seemes to go well, and my flat tire was repairable,.
However -- I was told that my 2 bottom tail lights were out. I told the service writer I would fix them myself. When I checked them later that night, they were both working fine. The technician had not turned on my headlights, only the daytime running lamps.
Then I was informed that I needed to replace my entire power steering rack, a $1200 repair. When I questioned the technician about it, he made a gesture that there was a hole the size of a baseball in the rack or boot. My car has driven fine, and I have NEVER had any leaking power steering fluid that such a hole would leave. I was told "it's been leaking for quite awhile." I regularly service my vehicle, and was baffled how this was not pointed out before by any other mechanic. I took my car today to another mechanic. I was informed that the boot was cracked, but not so severe that the entire steering rack needed to be replaced. There has probably been some leaking fluid, but that is natural with a joint. This is a repair that can be made for under $50.
I am severely disappointed by the service I recieved and feel that I was being taken advantage of by the technician. The desire to upsell a repair has never been so clear to me.
The only reason I will return to this shop right now is because I have pre-purchased a service.
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