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Businiess name:
Penning Plumbing, Heating, Cooling & Electric
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Review by:
citysearch c.
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Review content:
While my recent experience with Penning was 0-3 in the good, fast, or cheap areas, I will only caution anyone wanting to do business to understand what you are being charged. Penning does not use a time and materials basis, instead using a 'flat fee' from a super secret pricing book. I personally found the 'flat fee' to be very, very, very expensive after my wife's recent encounter. (The good failed when the garbage disposal literally fell off after the first use and the fast took a major hit when their weekend 'emergency' guy's phone was not charged and could not respond over the weekend). This company has a long history, but UNDERSTAND THE FLAT FEE. THEY ARE EXPENSIVE when compared to other time and material plumbing contractors.
RESPONSE FROM Penning Plumbing Heating & Cooling:
We sincerely regret our failure to meet your expectations. We always offer options where available along with their costs for customer approval before performing any work. I am sorry that next-day service in the time frame you requested was not fast enough, but we always try to get it done within the time frame agreed to at the time of your call. In terms of the price, there are often cheaper options that anyone could offer that may or may not be in your best interest. That is why we do all business up front and in the open. Our guarantee of price match to competitors' quotes for the same work always is your ultimate protection.
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