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Businiess name:
Penning Plumbing, Heating, Cooling & Electric
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Review by:
citysearch c.
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Review content:
We had our last experience w/ Penning as we would never call them again. They removed a rodent from our hot water heater vent on a very expensive Sunday but it was the "after the fact" that really ticked us off. After removing the charred squirrel, the tech just tossed it in the street where the snow plow pushed it back into our front yard where our dog then dug it out...not good. After talking to the tech, he saw no issue. He also tossed the removed vent in our back yard rather than disposing of it properly where it then got buried in the snowstorm that night. Replacing the vent took them another service call the next day (because the original tech didn't have the right vent) and 45 minutes of service and $391 later, we were back in business. Not sure how the parts and labor were calculated (and neither did the tech) but he was sure that $391 was fair. We logged our complaint w/ the Penning office and haven't heard a word from them since so they obviously couldn't give a rip so we thought we should post Penning's customer service commitment for all to see......$670 worth of reasons not to work w/ Penning!
RESPONSE FROM Penning Plumbing Heating & Cooling:
We truely regret your experience. Our technician made some choices related to lack of the support he usually has that is not available on Sunday emergency call. Response to your calls the next day and your conversation with both the CSR and technician led us to believe the situation was settled. Calls to you from our service manager went unanswered for several days. My offer to "do whatever it takes to satisfy" still stands. I hope you will take advantage of it and allow us to rectify your unhappiness. R. Penning
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