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Businiess name:
Penning Plumbing, Heating, Cooling & Electric
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Review by:
citysearch c.
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Review content:
My wife called Penning on Saturday to remove a clogged drain that had some potato peels in it. I was late for a meeting and needed to leave so she was alone.
Penning took advantage of her by charging her $338.00 for about a 30 minute job. They set up a drain snake and within a couple of minutes they had found the potato peels. However, $338.00 for a 30 minute job. That's about $670 per hour. Thanks guys for taking advantage of an unknowning house wife.
It makes me sad to realize that things like this go on in our church going community of Grand Rapids.
Dan
RESPONSE FROM Penning Plumbing Heating & Cooling:
Dan, I am truly sorry you were disappointed in the work we performed for you. Just to remind you, this was a Saturday emergency call. Your actual charges consisted of a $95 emergency service call fee and then $243 to solve your drain issue. The $95 was quoted and approved over the phone before your technician came out and the $243 (overtime costs) was quoted on site before any work was performed. We are proud members of our community and take advantage of no one, nothing is done without customer approval. Please call me if you have any other questions or concerns about this.
Richard Penning
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